FAQ and Help Topics


Find quick answers to your questions below...
Air Conditioners
• Do all 12 SEER air conditioners perform the same?
• How about a little data on SEER ratings. My unit is 15 years old and I have no idea what the actual efficiency is?
• How does a ductless system work?
• How important is SEER?
• How is Ductless different than central air-conditioning?
• How often should filters be cleaned or replaced?
• I've heard a lot about new refrigerants. What are the facts?
• Is a heat pump less efficient in the summer than a regular air conditioner?
• Should I keep running my old system until it wears out or replace it sooner?
• Should my home be humidified?
• What are the benefits of Ductless systems?
• What are the main components of a Ductless system?
• What is "HSPF?"
• What is "SEER?"
• What is "zone control?"
• What is a "ton" of air conditioning?
• What is the difference in a Manufacturer's Limited Warranty and an Extended parts and labor Warranty?
• What size system do I need for my home?
• When do I know it's time to replace my system?
Furnaces
• How important is AFUE?
• My gas furnace is no longer heating properly. What is the most likely problem?
• Should I keep running my old system until it wears out or replace it sooner?
• What air conditioner works best with a gas furnace?
• What is "AFUE"?
• What is a cracked heat exchanger?
• What is the best type of system to meet all indoor comfort needs?
• What is the difference between manufacturers products?
• What is the difference in a Manufacturer's Limited Warranty and an Extended parts and labor Warranty?
• When do I know it's time to replace my system?
General
• Can I cancel my order after it has been placed?
• Can I pick up my items?
• Can you ship items to international addresses?
• Do you ship to P.O. Box addresses?
• Do you ship to US Military APO addresses?
• How are the products shipped?
• How long will shipping take?
• Is the product new or refurbished?
• Do I need to pay sales tax?
• How long will it take to process my order?
• Will I receive an order confirmation?
• What is the status of my order?
• What forms of payment do you accept?
• Is ordering online secure?
Heaters
• Can I use an infrared heater inside?
• How many BTUs do I need? / What size heater do I need?
• How much space should I allow between an infrared or patio heater and the surrounding walls / ceiling?
• I have a new style tank with outside threads, will my heater work with this?
• What are the differences between all of the ignition types on the universal range of heaters?
• What Insulation type should I use for a greenhouse when using your BTU calculator?
• What is a BTU ?
• What is WC and PSI all about?
• Why do I need a 100 lb propane tank for the indoor gas heaters?
Indoor Air Quality
• How does a dehumidifier work?
• Would I need to run a dehumidifier all the year round?
Thermostats
• Should a thermostat be set to "auto" or "on"?
• What different types of systems can be regulated by a thermostat?
• What is a thermostat?


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